Banks are earning a reputation for how they make it more convenient for you to make poor decisions about the use of your accounts and, instead of alerting you before a problem arises, they profit significantly off of your mistakes through fees.
In the current climate of communications your clients should find it totally unacceptable to have such a lack of communication from you, especially when that silence carries such a heavy financial burden.
Communicating with clients isn’t just about finding a way to market your newest products or projects; communicating with your clients should be done in a respectful way that best serves their needs.
The opportunity you then have is to form a relationship of mutual respect, the kind that builds life-long partnerships; instead of abusive client relationships, mistrust and short lived transactions.
Chuck Hootman
on Jan 18th, 2010
@ 11:23 am:
I am currently going through the process of moving all of my finances to a local credit union. I have had it with big banks.