Andrew Miller Consulting

Every Effort is Learning

As I get underway with my business and begin working with clients I find that every effort I make is ultimately about learning.

I may have a depth of knowledge about the work I do but I don’t ever want to sell my clients strictly on my knowledge. This may be a rookie mistake but the clients I work with are people who understand that every new effort is learning. That is because every effort meant to bring about real change must follow a new path.

There are many lessons to be learned when you choose a new path.

Everything is Learning

The old saying about, “you learn something new everyday” has always served as a centering idea for me. Days that I feel like I haven’t learned something are days that I haven’t lived life to its fullest; days where I haven’t been fully present to what is happening around me.

When we work together on a project it is important to be fully present. By this I mean that it is important to give your focus over to the task at hand; to stop multi-tasking for those moments that you are trying to create the change your organization needs.

By being present, paying close attention and actively listening; this is where you can learn a great deal about yourself and your organization.

There are multiple layers to every problem we come across. If we spend all of our time searching for solutions instead of listening for the heart of the problem we might create short term change; but, we’ll miss the opportunity for cultural change.

For me, this business venture requires my presence to make sure it remains a worthy effort. Learning becomes my culture and affects my approach to everything. The culture of learning forces me to be present at all times so I don’t miss a lesson.

Teachers are Learners Too

Over the past week I’ve had the pleasure of working with another social entrepreneur who has a great deal of experience. She can see the potential in my ventures and is helping to draw that potential out for the world to see.

Her organization is hoping to learn more about the use of social media to affect social change and she turned to me to share knowledge on the subject. In return she is sharing a great deal of knowledge with me about becoming a productive social entrepreneur. At once we are both teacher and learner.

Thanks to her lessons I am working hard to pinpoint deliverable activities that I can offer to clients that are more concrete and actionable than the deliverable descriptions I’ve listed so far. This is something I’ve been struggling with because I couldn’t recognize it on my own; I needed someone else to teach me.

Growing and Sharing Knowledge

What do you do with all of the lessons learned, discoveries and innovations that come from a culture of learning? I believe you grow through them. I also believe that you share them – letting new knowledge grow even in the most unlikely places.

The picture I’ve included at the top of this post is one form of harvesting knowledge: what is learned and what is decided during a work session. While it may feel similar to taking notes this method is important for several reasons.

  • It is visually stimulating, begging that participants pay attention to what is being created.
  • It is large and available for all participants to see, in real time; this creates ownership.
  • It sits in the middle, maintaining focus on the purpose of the meeting.
  • It provides multiple cues (words/colors/graphics) to stimulate your mind when considering the content.
  • Like notes, it provides a record of what happened that can then be maintained/transferred for future learning and application.

This online journal is an extension of the harvest for my work. In every meeting there is a place for the large format real time harvest; out of that comes the ability to introduce technology for quick search-ability, link-ability and reuse.

Harvesting of all forms becomes our link between the past and the present and the connection between all participants in the project. This is the sweet fruit that sustains us and provides seeds for future growth.

Chasing your tail

How much time do you spend chasing down information that already exists within your organization? Particularly information that has already been provided to others but isn’t readily available.

Example

Sarah, Deb and Bob are assigned to a project which falls under two separate work groups. Sarah and Bob work for the same administrator who assigned them to a project aimed at saving money on computers; Deb is also working on the project but as the IT Standards person.

This means that there is a second line of reporting structure as well, to cover Deb’s administrator and her day-to-day work-group.

We now have at least 5 people involved in this project:

  • Sarah, Deb and Bob
  • Sarah and Bob’s Administrator
  • Deb’s Administrator

 That will quickly expand as Sarah and Bob start polling other work-groups to better understand their computing needs. Within the work-groups there will likely be co-workers who have input on this project as well (or could, if they were given the opportunity).

Without a centralized, published and search-able reporting mechanism most of the project communication is likely happening via emails and other silo’d data sharing processes.

This means that when Sarah needs to know what Bob and Deb worked on while she was on vacation she has to request updates from them directly, even if they provided updates to their administrators. If the folks in the development work-group want to know where the project stands because they need to buy some new PCs they also have to contact Deb, Sarah or Bob directly. Depending on the reporting method it is conceivable that even Sarah, Bob and Deb’s respective administrators are not actually getting the same report either.

At the end of the project you end up with piles of information about lessons learned, research, and best practices that are rarely if ever shared because they are all locked away in your individual email, document files or, god-forbid, paper files.

Solutions

Setup an internal collaboration tool (like a blog or wiki) that staff use as their project documentation and reporting structure. These are search-able, linkable, and tag enabled allowing for quick and useful information gathering during the project process and in the future when it is time to renegotiate.

Complement this by using practices that provide a much fuller harvest of the information shared at the meeting which can be easily retained in share-able software formats.

So how many times a week can you relate to this story? Are you prepared to do things differently as a way of removing this inefficiency?

For help making this happen contact Andrew Miller Consulting.

Friday Reflection

Consider what you are doing to share more of what you are doing so that you are connecting with co-workers and supporters. Even if you work as the lone janitor on the night-shift you still have ways of connecting with those you serve; the work you do is an important part of their lives.

Take a moment today to imagine your world where we are all conscious of the connections we have to each other. Now imagine the power of sharing your knowledge throughout that network.

The Universe of Information

The Universe of Information 
For those Paul Otlet fans out there I found this gem online while doing some research for my book project Social Knowledge: Using Social Media to Know What You Know.

Click here to download the full PDF (~30mb) from the Illinois Digital Environment for Access to Learning and Scholarship (IDEALS).

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