Recently I’ve been talking with people about organizational changes and how the implementation of them is often done in one of two ways.

1. Change done to you or,
2. change that you are a part of implementing.

In life we all know that change occurs that, as individuals, we feel is being forced upon us; that feeling of something being done to us. This may be something such as a lover breaking the romance off or a boss giving you a pink slip. Needless to say, having change “done to you” doesn’t usually feel good.

Organizational Health

When we think about communities and organizations we generally think in terms of the organizational “health”. What does a healthy organization look like? Every organization will have their own checklist but a couple pretty standard ones that I can think of are that they:

• are producing enough output to maintain or expand the organization;
• are maintaining an environment that fosters good morale; and,
• are innovative and create a vibrancy.

The Death of Morale

One sure way to kill innovation, vibrancy and eventually production is to kill morale. When your organizations chooses to operate using a process of “doing to” instead of “doing with” you run a very high risk of killing morale. In the short-run you will realize the change you hoped to implement but consider the costs associated with killing morale.

• Employee turnover = organizational knowledge deficit.
• Employee silence = workers will no longer feel that their opinion matters and will stop providing innovative ideas; instead they’ll look for outside opportunities to share those ideas.
• Employee revolt = consider all of the opportunities employees now have to express their opinion about thier personal lives (e.g. Facebook, Twitter, etc.). Can your organization overcome 10-100-1000 employees spreading the word-of-mouth opinion that your organization is broken? Imagine each one of those employees has an average of 150 friends that might not just read that message but re-link it?

Changing Together

So how do you avoid the “doing to” type of change? There’s no single answer but here’s the general idea.

• Include everyone in the path of the possible change an opportunity to share their knowledge with the work group that is ultimately tasked with making the decision.
• Use technology to provide those people with a chance to follow the decision process as closely as they choose.
• Clearly show how their concerns are being addressed (either with a bulletproof explanation about why something can’t be done or an acknowledgement that a change came about due to a specific person or groups suggestion).
• Never assume that a person within the organization knows about a change that is coming; be explicit with announcements and be overly inclusive in your change initiatives.

Remember, the change you do to someone else is an open invitation to changes your organization might not be able to afford.

Do you need help managing change? Contact Andrew Miller Consulting today.

Following up from Monday’s post I want to present another set of videos also recorded by Ravi Tangri at the 2007 Nova Scotia training session. This set of videos is Toke Moller teaching the art of the Chaordic Stepping Stones. This is the root of designing conversations that lead to action.

I had the chance to hear Phil Gardner, Ph.D. from Michigan State University speak about generational differences – particularly the difference between the Boomers and the Millennials. While he spoke only briefly about my generation, Generation 13 (aka Gen X), the key to the interaction between the Millennials and the Boomers was found in that brief mention.

Dr. Gardner explained that GenX laid the groundwork necessary for the Social Media revolution to take place. It was our generation that was left alone to fend for ourselves, the “latch-key kids”. He pointed out that our generation had more crimes committed against it than all other currently surviving generations. In light of this we learned two things: first was a total distrust and disdain for the boomers, second was to band together as a way to fend for ourselves. Most important was that we were left alone with computers and with those machines we eventually found ourselves and each other online.

The development of the internet led to the extreme decline in the price of production. This decline continues rapidly. Because of this change in cost GenXers, who already did not want to follow in the footsteps of their Boomer elders realized they didn’t have to. 

The Boomers followed the systems that were in place before them and worked to earn (or inherit) the systems of hierarchy of the past. Dr. Gardner explained the strong sense of ownership that Boomers feel and clench so tightly in regards to their station in life. However, the GenXers (and now the Millennials) have the means of production to side-step much of that hierarchy.

These new generations are less interested in inheriting systems or earning ownership over the old systems. The new generations value group effort more than individual effort and innovation over inheritance. The new generations are ok with letting those systems die off.

The new generations are looking to create new ways to work together.

So what does this mean for organizations trying to engage younger volunteers/donors/supportors?

• Provide the tools and resources necessary so that the most motivated supporters can create their own movement around your organization [online this means providing easy to access data, logos, graphics and photos licensed under Creative Commons]
• Encourage that movement to grow as second tier supporters begin joining in [online this means spreading the movements message across your organizational networks]
• Watch for opportunities to extend even greater resources as a way of building greater community around the movement [if this movement started online this may mean extending offline resources such as throwing a networking event in your physical space]
• Watch for spin-offs from the main movement and look for opportunities to engage there [are new groups forming? if so then start this process over with them]
• When the movement returns to stillness reach out to the most connected individuals and provide them with deeper connections to your organization to spur new movements [online or off you always want to connect to those "thought-leaders" for a debriefing/lessons learned and a chance to envision future collaborations]
• Be mindful that you are always showing appreciation and be very vocal about it [online this means providing link backs to the key organizers, opportunities for second and third tier participants to become first line organizers, etc]

The younger generations of today are in a constant state of collaboration. By realizing that anyone can carry the energy behind a project, that it doesn’t have to come from within or from the most knowledgeble person, you will free your organization to embrace these flat and self-organizing groups of support.